Nov 2023, https://blog.sbensu.com/

Most software is bad. I neither know why, nor how to solve the problem. Instead, the best I have to offer is a technique to keep the badness away for a while: friction logs.

Friction logs are what they sound: a detailed log of everything that caused friction when using a product. This post teaches you how to make one. I recommend you to make one if:

You are working on a software product
You are very curious about a company and their product
You are trying to get better at product management and design

Friction logs are only interesting to the team that is working on the product. I link them so that you have examples to base yours from.

For a guide on how to make friction logs, see this post.

Example friction logs